Shipping policy
Order Fulfillment and Shipping Policy
Summary of Shipping Information:
• Orders are typically processed within 1–2 business days.
• All shipments are dispatched with tracking information.
• Estimated delivery times range from 1–5 business days depending on the destination country.
• The exact shipping cost is displayed at checkout before the order is finalized.
• Free shipping is available above the order value thresholds listed in the table below.
VoniaStore currently ships to Hungary, Slovakia, Czech Republic, Austria, Poland, Croatia, Slovenia, Romania, Germany, the Netherlands, Luxembourg, Belgium, and Bulgaria.
Shipping Options and Rates
All prices include VAT.
| Country | Carrier | Shipping Method | Delivery Time (Days) | Cost | Currency | Free Shipping |
|---|---|---|---|---|---|---|
| HU | MPL | Home Delivery | 1–2 | 1700 | HUF | Above 40,000 HUF |
| HU | MPL | Parcel Point | 1–2 | 1400 | HUF | Above 40,000 HUF |
| HU | GLS | Home Delivery | 1–2 | 2100 | HUF | Above 40,000 HUF |
| HU | GLS | Parcel Point | 1–2 | 1800 | HUF | Above 40,000 HUF |
| SK | GLS | Home Delivery | 1–2 | 6.50 | EUR | Above 150 EUR |
| CZ | GLS | Home Delivery | 2–3 | 150 | CZK | Above 3,000 CZK |
| AT | GLS | Home Delivery | 2–3 | 6.50 | EUR | Above 150 EUR |
| PL | GLS | Home Delivery | 2–3 | 30 | PLN | Above 500 PLN |
| HR | GLS | Home Delivery | 2–3 | 8.35 | EUR | Above 150 EUR |
| SI | GLS | Home Delivery | 2–3 | 8.35 | EUR | Above 150 EUR |
| RO | GLS | Home Delivery | 2–3 | 40 | RON | Above 700 RON |
| DE | GLS | Home Delivery | 2–4 | 10.02 | EUR | Above 200 EUR |
| NL | GLS | Home Delivery | 3–5 | 10.02 | EUR | Above 200 EUR |
| LU | GLS | Home Delivery | 3–5 | 10.02 | EUR | Above 200 EUR |
| BE | GLS | Home Delivery | 3–5 | 10.02 | EUR | Above 200 EUR |
| BG | GLS | Home Delivery | 3–5 | 10.02 | EUR | Above 200 EUR |
| IT | GLS | Home Delivery | 3–5 | 8.4 | EUR | Above 150 EUR |
| FR | GLS | Home Delivery | 5-8 | 11.0 | EUR | Above 200 EUR |
The stated delivery times are estimates and may vary depending on the carrier’s operations and the specific circumstances of the destination country.
A) Order Fulfillment and Delivery Time
• The ordered product will be delivered by the Service Provider to the delivery address specified by the Customer during the ordering process, within the timeframe stated in the order confirmation.
• Orders that have been placed and paid for are generally handed over to the carrier within 1–2 business days from acceptance of the order. The carrier will then deliver the shipment within the estimated timeframe indicated above.
• After dispatch, the customer will receive tracking information via email.
• If the Service Provider is unable to fulfill the order within the specified timeframe, the Customer will be informed without delay once the obstacle to fulfillment becomes known.
B) Carriers
Shipments within Hungary are delivered by MPL and GLS. Deliveries to other EU countries are handled by GLS.
C) Shipping Costs
The gross shipping fee payable by the Customer is shown in the table above. Information about any unavailable shipping methods will be provided during checkout (for example, products that cannot be delivered to parcel lockers).
Product Receipt
• If the Customer fails to collect the ordered product without justification at the time of delivery – including situations where the Customer cannot be reached despite repeated delivery attempts by the carrier, or where the Customer fails to collect the parcel from the selected parcel point or parcel locker within the specified collection period – the Service Provider reserves the right to close the order and return the product to stock.
Uncollected Orders
• If a shipped parcel is returned to the Service Provider due to non-collection, the Service Provider will attempt to contact the Customer by telephone and/or email to clarify the situation.
• Following the return of an uncollected order, the Service Provider may charge the applicable handling fee specified for the relevant country. If the Customer cannot be reached or decides to cancel the order after consultation, the purchase price of the products will be refunded after deduction of the handling fee and return shipping costs.
• In such cases, the original shipping charge is non-refundable, as the shipping service has already been performed by the Service Provider.
Inspection Upon Delivery
• Upon receipt, the Customer should inspect the quantity and condition of the delivered products and verify the presence of the required documents (such as the invoice). Any damage, shortage, or discrepancy should be reported immediately to the carrier.
• If the Customer notices any damage or discrepancy upon delivery, the carrier is required, upon request, to provide a detailed handover of the goods and prepare a written report documenting the observed damage or discrepancy.
• Although the carrier is primarily responsible for damage occurring during transport, the Service Provider bears the risk associated with the product until it is delivered to the Customer.
• Failure by the Customer to perform the inspection upon delivery does not affect the Customer’s warranty rights or statutory right of withdrawal.
Handling Fee for Uncollected Shipments by Country
| Country | Fee | Currency | Additional Charge |
|---|---|---|---|
| HU | 500 | HUF | Original shipping cost |
| SK | 1.50 | EUR | Original shipping cost |
| CZ | 35 | CZK | Original shipping cost |
| AT | 1.50 | EUR | Original shipping cost |
| PL | 6.50 | PLN | Original shipping cost |
| HR | 1.50 | EUR | Original shipping cost |
| SI | 1.50 | EUR | Original shipping cost |
| RO | 7.50 | RON | Original shipping cost |
| DE | 1.50 | EUR | Original shipping cost |
| NL | 1.50 | EUR | Original shipping cost |
| LU | 1.50 | EUR | Original shipping cost |
| BE | 1.50 | EUR | Original shipping cost |
| BG | 1.50 | EUR | Original shipping cost |
|
FR |
1.50 | EUR | Original shipping cost |
| IT | 1.50 | EUR | Original shipping cost |
Valid from: 01 June 2026 until revoked.
This Shipping Policy applies to the VoniaStore.com online store operated by Vonia Global Trade Kft.
VoniaStore.com
Operator:
Vonia Global Trade Kft.
Registered Office:
2464 Gyúró, Bocskai út 16., Hungary
Company Registration Number:
07-09-037621
EU VAT Number:
HU33061210
Customer Service
Email:
info@voniastore.com
Phone:
+36 20 238 2650
Customer Service Hours:
Monday–Friday: 08:00–17:00 (CET)
Email Response Time:
Typically within 1–3 business days.